From: Pamela Wridt
To: krystal@firstusamovers.com
Sent: Tuesday, March 02, 2010 7:07 AM
Subject: Your Not To Exceed Moving Price 29991 - First USA Van Lines
"Dear Krystal:,
I just wanted to take a moment and let you know that Eli and the moving crew were wonderful. Thus far I have been very impressed by everyone at your company. I checked with my new landlord and everything is set for an April 1 move in date! I depart on March 15 and return March 30 for Brazil, so if you or dispatch needs to reach me I will keep posted to my email, but hopefully I can use this email to confirm the move in date and location at 490 Putnam Avenue. I hope you are well.
Best, Pamela, "
I just wanted to take a moment and let you know that Eli and the moving crew were wonderful. Thus far I have been very impressed by everyone at your company. I checked with my new landlord and everything is set for an April 1 move in date! I depart on March 15 and return March 30 for Brazil, so if you or dispatch needs to reach me I will keep posted to my email, but hopefully I can use this email to confirm the move in date and location at 490 Putnam Avenue. I hope you are well.
Best, Pamela, "
Pamela Wridt, PhD
Center for Human Environments
City University of New York - Graduate Center
365 Fifth Avenue
New York, NY 10016
Email: pamelawridt@yahoo.com
From: Char Blake
To: jonathan@firstusamovers.com
Sent: Tuesday, March 02, 2010 6:13 PM
Subject: Great Experience Moving!
"Hi Jonathan,
Not many people can say they had a great experience while moving – but I can! The three men who completed my move on February 26, 2010 (local move) did a terrific job! They were professional, they worked very hard, and definitely represented the company well in my opinion. I will definitely be using First USA Movers the next time.
Thank you, "
Not many people can say they had a great experience while moving – but I can! The three men who completed my move on February 26, 2010 (local move) did a terrific job! They were professional, they worked very hard, and definitely represented the company well in my opinion. I will definitely be using First USA Movers the next time.
Thank you, "
Charlene Beard
Phoenix, AZ
From: J oliver
To: joshf@firstusamovers.com
Sent: Tuesday, February 16, 2010 5:48 PM
Subject: Your Not To Exceed Moving Price - First USA Van Lines
"Hello Josh,
I want to thank you for your professional sevrice with our cross country move. We spoke to many moving companies and got a huge spread of prices and weights and volumes and alot of 'everything is going to be great-trust me' but you and your company cut thru the noise with a no-nonsence bid that accurately reflected what our household held. That was a great relief. "
I want to thank you for your professional sevrice with our cross country move. We spoke to many moving companies and got a huge spread of prices and weights and volumes and alot of 'everything is going to be great-trust me' but you and your company cut thru the noise with a no-nonsence bid that accurately reflected what our household held. That was a great relief. "
John Wooll
From: Tushar Pala
To: krystal@firstusamovers.com
Sent: Wednesday, February 10, 2010 1:28 AM
Subject: Your Binding Moving Quote - First USA Van Lines
"Hi Josh,
Thanks very much for very good service. I got my household items safely.
Thanks, "
Thanks very much for very good service. I got my household items safely.
Thanks, "
Tushar Pala
From: nadafarless@tx.rr.com
To: krystal@firstusamovers.com
Sent: Tuesday, February 02, 2010 10:42 AM
Subject: Your Binding Moving Quote - First USA Van Lines
"Krystal,
Thank you so much for your comprehensive and itemized response to all my inquiries. Your attention to detail in preparing his quote enhances my confidence in First USA and I hope both our efforts to clarify all the terms and ensure the accuracy of your quote will pay off by avoiding any issues while executing the move. Many thanks again for suffering through all my questions and assisting with this move plan. I hope your boss knows what an asset he or she has in you: you sure get my vote!!!
Thanks, "
Thank you so much for your comprehensive and itemized response to all my inquiries. Your attention to detail in preparing his quote enhances my confidence in First USA and I hope both our efforts to clarify all the terms and ensure the accuracy of your quote will pay off by avoiding any issues while executing the move. Many thanks again for suffering through all my questions and assisting with this move plan. I hope your boss knows what an asset he or she has in you: you sure get my vote!!!
Thanks, "
From: Jennifer Atlas
To: Josh First USA Van Lines
Sent: Monday, February 01, 2010 3:37 PM
Subject: Thank you!
"Hi Josh,
I just wanted to thank you for taking care of the insurance situation today. I've spoken with the insurance company and we are all set. You've really been great though all of this...it's nice to know that when I needed something you were always available and took care of everything we needed. Really appreciate it!. "
I just wanted to thank you for taking care of the insurance situation today. I've spoken with the insurance company and we are all set. You've really been great though all of this...it's nice to know that when I needed something you were always available and took care of everything we needed. Really appreciate it!. "
Jen Atlas
From: shelle (scleveland@cox.net)
To: krystal@firstusamovers.com
Cc: Jeffrey C. Cleveland (jc@crimsonsolutions.net)Sent: Sun, 03 Jan 2010 11:12:03 - 0700
Subject: Thanks for Excellence in Service!
"Happy New Year, Krystal!!!,
Hope you had a great new year’s celebration and relaxing time off of work.
I wanted to let you and the leadership at First USA know how GREAT a job was done by Nick, Claude, Darren and Cameron. Nick is an excellent leader, and trust me, I have worked with all levels of leadership, including CEO’s – and Nick knows how to get the best out of his team.
Nick gives outstanding service, is very detailed oriented, a great communicator and a hands on leader. If this email can be forwarded to Nick’s manager (and to Nick!) so that he can be recognized for his excellent work, please do so for me.
Over the past 22 years, I have moved numerous times, mostly corporate paid moves. But, I have to say, that the service and commitment we have received thus far from you, Nick and the First USA team has been one of (if not the) best.
If ever Jeff and I have an opportunity to refer First USA to individuals or companies, we will definitely do so.
So, thanks, Krystal, because it started with you. Based on how you communicated with me from the first call, I knew I wanted to work with your company. I expect that the rest of the move will go as smoothly.
I should have more specific dates about the transfer of boxes and the car to Nashville by the end of next week, for sure. Again, thanks for everything you and the First USA team have done. Talk with you soon!
All the best, "
Hope you had a great new year’s celebration and relaxing time off of work.
I wanted to let you and the leadership at First USA know how GREAT a job was done by Nick, Claude, Darren and Cameron. Nick is an excellent leader, and trust me, I have worked with all levels of leadership, including CEO’s – and Nick knows how to get the best out of his team.
Nick gives outstanding service, is very detailed oriented, a great communicator and a hands on leader. If this email can be forwarded to Nick’s manager (and to Nick!) so that he can be recognized for his excellent work, please do so for me.
Over the past 22 years, I have moved numerous times, mostly corporate paid moves. But, I have to say, that the service and commitment we have received thus far from you, Nick and the First USA team has been one of (if not the) best.
If ever Jeff and I have an opportunity to refer First USA to individuals or companies, we will definitely do so.
So, thanks, Krystal, because it started with you. Based on how you communicated with me from the first call, I knew I wanted to work with your company. I expect that the rest of the move will go as smoothly.
I should have more specific dates about the transfer of boxes and the car to Nashville by the end of next week, for sure. Again, thanks for everything you and the First USA team have done. Talk with you soon!
All the best, "
Shelle Cleveland
Email: scleveland@cox.net
Phone: (602) 573-6673
From: Keith Marsicola
To: joshf@firstusamovers.com
Sent: Wednesday, December 30, 2009 5:21 AM
Subject: Ref 28152 Marsicola
"Hi Josh,
I wanted you to know that the moving service was outstanding. The team was on-time and worked their butts off. There were many items that they decided would require additional packaging, and they did that on their own initiative. I would recommend your service to others, your team exceeded my expectations. And did I mention, they were professional and courteous too!
Best regards, "
I wanted you to know that the moving service was outstanding. The team was on-time and worked their butts off. There were many items that they decided would require additional packaging, and they did that on their own initiative. I would recommend your service to others, your team exceeded my expectations. And did I mention, they were professional and courteous too!
Best regards, "
Keith Marsicola
From: rmrae1@aol.com
To: joshf@firstusamovers.com
Sent: Monday, December 14, 2009 1:47 PM
Subject: Regarding your coming move - Josh at FIRST USA
"OK all,
I have to say is WOW! They arrived a little early and only 20 minutes into it they have like 70% done. Sheeesh, and they are taping and protecting my furniture w/blankets. No way I could've picked a better company! "
I have to say is WOW! They arrived a little early and only 20 minutes into it they have like 70% done. Sheeesh, and they are taping and protecting my furniture w/blankets. No way I could've picked a better company! "
Email: rmrae1@aol.com
From: michelfostermx@aol.com
To: jonathan@firstusamovers.com
Sent: Friday, November 06, 2009 11:50 PM
Subject: Thank You
"Dearest Jonathan,
Thank you so very much for your kindness in every transaction that transpired between us! Your help in resolving the delivery of my items to Boynton Beach Florida, in a timely manner was absolutely wonderful! My folks were happy and my husband and I were thrilled!
I wish you many blessings and great success in all that you do in this lifetime! Don't be surprised if I call every now and then to see how you are doing!
Many Blessings to you and your lovely family!
Blessings, "
Thank you so very much for your kindness in every transaction that transpired between us! Your help in resolving the delivery of my items to Boynton Beach Florida, in a timely manner was absolutely wonderful! My folks were happy and my husband and I were thrilled!
I wish you many blessings and great success in all that you do in this lifetime! Don't be surprised if I call every now and then to see how you are doing!
Many Blessings to you and your lovely family!
Blessings, "
Michel Foster
YTDR Administrator
Sedona Arizona
www.ytdr.org
From: Peggy Bartels (ptbartels@gmail.com)
To: Gil@FirstUSAmovers.com
Sent: Monday, July 27, 2009 3:23 PM
Subject: Luke Thompson
"Dear Gil,
I just want to take the time to let you know Luke has been such a wonderful representative of your company! His customer service has been one of EXCELLENCE! I have been pretty high maintenance and he has ALWAYS been more than helpful and encouraging!
I have few...very few people whom I have had the occasion to rate with such high regard in their service!
You can be very proud of the representation of excellence Luke has been for your company! "
I just want to take the time to let you know Luke has been such a wonderful representative of your company! His customer service has been one of EXCELLENCE! I have been pretty high maintenance and he has ALWAYS been more than helpful and encouraging!
I have few...very few people whom I have had the occasion to rate with such high regard in their service!
You can be very proud of the representation of excellence Luke has been for your company! "
Tom and Peggy Bartels
From: Christy McKenna (barrcl@hotmail.com)
To: hili@firstusamovers.com
Sent: Sunday, August 09, 2009 2:28 PM
Subject: Thank You Hilo!
"Dear Hili Cohen,
I want to take a minute to compliment you on your excellent communication skills. You did a great job of developing rapport with me immediately and you explained the services your company offers clearly and succinctly. If the rest of First USA Vanlines services are anything like it has been to date with you, I will be a very pleased returning customer. I think your company is lucky to have you, Hili! "
I want to take a minute to compliment you on your excellent communication skills. You did a great job of developing rapport with me immediately and you explained the services your company offers clearly and succinctly. If the rest of First USA Vanlines services are anything like it has been to date with you, I will be a very pleased returning customer. I think your company is lucky to have you, Hili! "
Christy McKenna
From: Junkfood71@aol.com
To: jonathan@firstusamovers.com
Sent: Thursday, October 01, 2009 12:49 AM
Subject: Massage Table Contact Info
"Hi Jonathan,
I just wanted to let you know that the table arrived safely last friday - i must admit i have not yet opened the box to check out its condition, because as soon as it arrived i came down with the flu and have been down for the count ever since.
But i wanted to let you know i received it and to thank you for everything you did to get it to me. other than my bicycle it's probably the single most important possession i shipped and to have it safely with me and to know that i can finally start to work again is such a relief.
So thank you again for everything. it's so rare to feel like the voice on the other end of the phone belongs to a person who actually cares about what they're doing. but i felt that from you and i am grateful - and now even have a little more hope for our humanity, actually. silly as that may sound. it's true.
i wish you all the best. "
I just wanted to let you know that the table arrived safely last friday - i must admit i have not yet opened the box to check out its condition, because as soon as it arrived i came down with the flu and have been down for the count ever since.
But i wanted to let you know i received it and to thank you for everything you did to get it to me. other than my bicycle it's probably the single most important possession i shipped and to have it safely with me and to know that i can finally start to work again is such a relief.
So thank you again for everything. it's so rare to feel like the voice on the other end of the phone belongs to a person who actually cares about what they're doing. but i felt that from you and i am grateful - and now even have a little more hope for our humanity, actually. silly as that may sound. it's true.
i wish you all the best. "
Dina
From: Cody Baker (baker52453@msn.com)
To: joshf@firstusamovers.com
Sent: Thursday, October 22, 2009 6:13 PM
Subject: Thank You For Choosing Us - First USA Van Lines
"Hi Josh,
I have a quick question for you. When do I need to let you know where to move my stuff by before I get charged for a another month of storage? Thank you again for all of your help and the movers where great when they picked up my stuff. "
I have a quick question for you. When do I need to let you know where to move my stuff by before I get charged for a another month of storage? Thank you again for all of your help and the movers where great when they picked up my stuff. "
Cody Baker
From: Elizabeth Berg
To: jonathan
Sent: Monday, December 15, 2008 3:34 PM
Subject: letter
" Hello It would be my pleasure to put in a good word.
I wish to acknowledge the efficiency and courtesy of your services. The delivery people were extremely accommodating and kind. I found them to be surprisingly helpful, having just driven so many miles . All of my boxes and delicate ,glass belongings came “home” to me in perfect shape. I was expecting some breakage, but not one! Jonathan has been extremely helpful to me during this challenging move. I wish to thank him very much. What an asset he is to your business. On his service alone I would highly recommend your business, however I can say with all honesty, that each person associated with your business have been exemplary. Happy customer now relocated in Oregon all the way from Arizona. "
I wish to acknowledge the efficiency and courtesy of your services. The delivery people were extremely accommodating and kind. I found them to be surprisingly helpful, having just driven so many miles . All of my boxes and delicate ,glass belongings came “home” to me in perfect shape. I was expecting some breakage, but not one! Jonathan has been extremely helpful to me during this challenging move. I wish to thank him very much. What an asset he is to your business. On his service alone I would highly recommend your business, however I can say with all honesty, that each person associated with your business have been exemplary. Happy customer now relocated in Oregon all the way from Arizona. "
Lisa Elizabeth Berg
From: Benjamin Tait
To: nikhil@800moving.com
Sent: Tuesday, May 05, 2009 11:21 AM
Subject: First USA (Contact Us)
" Comments:
I just wanted to let you know that everything went as planned and I was charged exactly what I was quoted for the move. They did want a $100 deposit plus half the balance on pickup, but the ending balance was exactly the same as the preliminary estimate. Also, they picked up my stuff in the afternoon of the 28th and delivered it in the morning on the 29th. They rated the load by the list of items rather than the cubit footage. So I would have been charged about $4.00 per box and for any other items that weren\'t on the original list. They ended up taking a few extra things anyway and I took the rest in my Explorer. We got it all to Oregon from Washington and moved in all before the 24 hour mark! I was quite thankful and very impressed! Tim, the foreman, was exceptionally polite, informative, and straight forward. Thanks First USA Van Lines for changing the image of the long-distance moving industry!!! , "
I just wanted to let you know that everything went as planned and I was charged exactly what I was quoted for the move. They did want a $100 deposit plus half the balance on pickup, but the ending balance was exactly the same as the preliminary estimate. Also, they picked up my stuff in the afternoon of the 28th and delivered it in the morning on the 29th. They rated the load by the list of items rather than the cubit footage. So I would have been charged about $4.00 per box and for any other items that weren\'t on the original list. They ended up taking a few extra things anyway and I took the rest in my Explorer. We got it all to Oregon from Washington and moved in all before the 24 hour mark! I was quite thankful and very impressed! Tim, the foreman, was exceptionally polite, informative, and straight forward. Thanks First USA Van Lines for changing the image of the long-distance moving industry!!! , "
Benjamin Tait
Email: benyamin.72@hotmail.com
Phone: 8322219630
From: Andrew Walls [mailto:adwalls@dslextreme.com]
To: josh@firstusamovers.com
Sent: Tuesday, July 07, 2009 4:07 PM
Subject: Referance 4876
"Josh, I want to thank you and your staff for a great job done for Linda Peterson. The move went smoothly and the movers went the extra mile packing the truck in San Jose. Thank you for not charging any extra even if there could have been. Thank you, "
Annette Walls
From: RichardCarlini@aol.com
To: jonathan@firstusamovers.com
Sent: Sunday, February 15, 2009 8:06 PM
Subject: Re: Thank You
"Reference Letter:
Thank you First USA Van Lines for taking care of all aspects of my recent move. Having already arrived six months prior at my destination - Jonathan took care of everything - We did it all via email - arrangements were made with my storage company - When there was some confusion at pick up - First USA called me and in a flash it was taken care of - My belongings arrived in record time - Three men available to unload and get me settled. The experience was great and I'd recommend First USA Van Lines to anyone who is planning a move. Excellent service all the way around. Thank you."
Thank you First USA Van Lines for taking care of all aspects of my recent move. Having already arrived six months prior at my destination - Jonathan took care of everything - We did it all via email - arrangements were made with my storage company - When there was some confusion at pick up - First USA called me and in a flash it was taken care of - My belongings arrived in record time - Three men available to unload and get me settled. The experience was great and I'd recommend First USA Van Lines to anyone who is planning a move. Excellent service all the way around. Thank you."
Richard Carlini
Seattle, WA 98109
From: Sharon Delaware [mailto:bob_sharon_flag05@yahoo.com]
To: josh@firstusamovers.com
Sent: Wednesday, March 11, 2009 2:23 PM
Subject: Re: Our local move on February 28, 2009
"Hello,
Just wanted to give you feedback on the move which went off without a hitch. The crew was professional and friendly and did a good job for us. We would be happy to recommend your company to anyone and use it again in the future."
Just wanted to give you feedback on the move which went off without a hitch. The crew was professional and friendly and did a good job for us. We would be happy to recommend your company to anyone and use it again in the future."
Sharon Delaware
"Very professional/on time – Very MUCH appreciated!!"
Tarasa Larsen
"Everything was in good condition & even after several hours of driving around, staff was very friendly."
Natasha Byars
"Great guys! Very helpful, great updates"
Joseph Passamani
"The delivery men were very nice and helpful."
Rose Mary Billick
"Very efficient and friendly. They asked my opinion before merely setting up furniture where they saw fit. They made sure I was happy before they left."
Shannon Klaft
"Fast & very kind to my small children who wanted to 'help'"
Polichene
Customer Feedback
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